Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

What you’ll do:

• Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.  This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
• Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
• Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
• Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

What we’re looking for:

• 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
• This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy.  This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.
• An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.
• Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
• Driven, high emotional intelligence, and strong priority management skills

Strongly Preferred:

• Previous early-stage startup experience
• Passion for technology & cybersecurity
• Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

Senior Customer Success Manager (Singapore) - AdTech Experience Required

Employment Type: Full-Time

Location: Remote, Singapore

Level: Mid to Senior

About the Role

We are looking for dynamic, data-driven and charismatic candidates to join our Customer Success team here in Singapore, with focus on building and growing our portfolio in EMEA. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.

What will you do?

• Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies and publishers
• Maintain awareness of client needs and opportunities for expansion
• Understand competitive landscape, new industry developments and standards
• Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• DriveEnsure Pixalate product adoption, client satisfaction and account health
• Be recognized as a consultant or business extension to client organization

What do you need to know?

• Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
• Deep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
• Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)
• Invalid traffic (IVT) and viewability in the context of digital advertising

What skills, education and experience should you possess?

• BA/BS degree in technical, business or other related field (or equivalent experience)
• Minimum 3 years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
• Excellent time management and organizational skills
• Ability to maintain poise under stress, especially when resolving time-sensitive issues
• Understanding of ad-tech ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)
• Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
• Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
• Data-driven, analytical and process-oriented
• Excellent written and verbal communication / presentation skills
• Self-starter capable of thriving in a startup environment
• Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
• English & Chinese / Japanese speaking a requirement

What will you oversee?

• Onboarding
• Training
• Customer Support
• Business Reviews and Reporting
• Subscription Renewals / Cross-sells / Up-sells
• Account health assessments
• Advocacy

Would you like working at Pixalate?

• Everyone’s a data addict and an analytical thinker
• Titles don’t mean much; you attain respect by producing results
• We appreciate small, highly-productive teams
• Slack is a way of life; short emails are encouraged
• We hold a fearless attitude in high esteem
• We worship bold ideas
• Chess players do well
• We revere collaboration, collaboration, collaboration!

Benefits We focus on doing things differently and challenge each other to be the best we can be.

• Monthly internet reimbursement
• Casual, remote work environment
• Hybrid, flexible hours
• Opportunity for advancement
• Fun annual team events
• Being part of a high-performing team that wants to win and have fun doing it
• Extremely competitive compensation

We’re particularly interested in candidates who can demonstrate both theoretical depth and practical implementation skills. Show us how your research can transform the landscape of online trust and safety.

Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. We’re seeking a PhD-level AI Engineer to lead cutting-edge research in agentic AI systems, multimodal analysis, and advanced reasoning architectures that will directly impact millions of users worldwide.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

• Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
• Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
• Washington Post: Your kids’ apps are spying on them
• Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
• ABC7 News: The State of Children’s Privacy Online
• NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore.

Pixalate is an equal opportunity employer committed to building a diverse team. We particularly encourage applications from underrepresented groups in AI research.

#LI-MW1

We work alongside the best and brightest to do incredibly cool things you wouldn’t believe.  At Roush, you’re part of building the future.  Are you someone that has a passion for providing innovated solutions to complex challenges?  Do you want to work someplace where creativity and new ideas are encouraged?  If so, then keep reading.

We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries.  With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.

The Field Service Technician Senior for Roush CleanTech (RCT) will provide on-site and remote diagnostic and service support for RCT customers and service personnel. The role will support the engineering, customer support and technical content teams. The Field Service Technician Senior will work independently and represent Roush to customers and service technicians. This is a remote position that will service the Southeast region of the United States and will require up to 75% travel.

As the Field Service Technician Senior, you will:

• Provide on site customer support to service centers and customer locations in the US and Canada to diagnose and repair vehicles and conduct technician training
• Provide remote customer/technical support, including warranty case work, remote vehicle diagnostics and customer support via email and phone calls
• Engineering support - Includes gathering images for engineering, reviewing new products and collecting emissions data
• Work with engineering, technical publications and marketing to create and review installation manuals, service manuals and marketing content
• Work with customers to resolve a technical or other issue in a professional manner
• Pre-Trip work includes scheduling travel and coordinating on site visits
• Post- Trip work includes writing after trip reports and completing expense reports
• Support junior technicians and provide assistance and coaching
• Address more complex technical challenges and escalated issues

As the Field Service Technician Senior, you will need:

• High school diploma or equivalent
• Minimum of 10 years of automotive mechanic/technician experience OR an Associates degree in automotive technology or engineering or related field with 4 years of  automotive technician/mechanic experience
• Experience in classroom instruction, presentation skills and hands-on training delivery
• Experience with liquid propane gas (LPG) and/or compressed/liquid natural gas (CNG/LNG)
• Acceptable motor vehicle record (MVR)
• Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
• Knowledge of and ability to use OBD scan tools
• Ability to read and follow electrical schematics
• Excellent verbal and written communication skills
• Ability to present technical data and instruction in a training environment
• Proficient computer skills including the use of MS Office programs

A successful candidate may also have:

• Ability to work overtime as needed including weekends

Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.

If you share our passion for providing innovative solutions to complex challenges, we want you on our team.

Please visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/

Visit our website: www.roush.com

Like us on Facebook: www.facebook.com/RoushCareers

Roush is an EO employer – Veterans/Disabled and other protected categories

If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.

#Zip

Senior Customer Success Manager (Singapore) - AdTech Experience Required

Employment Type: Full-Time

Location: Remote, Singapore

Level: Mid to Senior

About the Role

We are looking for dynamic, data-driven and charismatic candidates to join our Customer Success team here in Singapore, with focus on building and growing our portfolio in EMEA. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.

What will you do?

• Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies and publishers
• Maintain awareness of client needs and opportunities for expansion
• Understand competitive landscape, new industry developments and standards
• Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• DriveEnsure Pixalate product adoption, client satisfaction and account health
• Be recognized as a consultant or business extension to client organization

What do you need to know?

• Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
• Deep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
• Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)
• Invalid traffic (IVT) and viewability in the context of digital advertising

What skills, education and experience should you possess?

• BA/BS degree in technical, business or other related field (or equivalent experience)
• Minimum 3 years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
• Excellent time management and organizational skills
• Ability to maintain poise under stress, especially when resolving time-sensitive issues
• Understanding of ad-tech ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)
• Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
• Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
• Data-driven, analytical and process-oriented
• Excellent written and verbal communication / presentation skills
• Self-starter capable of thriving in a startup environment
• Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
• English & Chinese / Japanese speaking a requirement

What will you oversee?

• Onboarding
• Training
• Customer Support
• Business Reviews and Reporting
• Subscription Renewals / Cross-sells / Up-sells
• Account health assessments
• Advocacy

Would you like working at Pixalate?

• Everyone’s a data addict and an analytical thinker
• Titles don’t mean much; you attain respect by producing results
• We appreciate small, highly-productive teams
• Slack is a way of life; short emails are encouraged
• We hold a fearless attitude in high esteem
• We worship bold ideas
• Chess players do well
• We revere collaboration, collaboration, collaboration!

Benefits We focus on doing things differently and challenge each other to be the best we can be.

• Monthly internet reimbursement
• Casual, remote work environment
• Hybrid, flexible hours
• Opportunity for advancement
• Fun annual team events
• Being part of a high-performing team that wants to win and have fun doing it
• Extremely competitive compensation

We’re particularly interested in candidates who can demonstrate both theoretical depth and practical implementation skills. Show us how your research can transform the landscape of online trust and safety.

Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. We’re seeking a PhD-level AI Engineer to lead cutting-edge research in agentic AI systems, multimodal analysis, and advanced reasoning architectures that will directly impact millions of users worldwide.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

• Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
• Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
• Washington Post: Your kids’ apps are spying on them
• Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
• ABC7 News: The State of Children’s Privacy Online
• NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore.

Pixalate is an equal opportunity employer committed to building a diverse team. We particularly encourage applications from underrepresented groups in AI research.

#LI-MW1

Vaga para Customer Success Sênior na PulsusSomos apaixonados por tecnologia e por entregar resultados para nossos clientes!

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Headquarters: Remote - International

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You are a strategic advisor and a jurisdictional expert with a proven track record of helping global customers navigate high-stakes complexities in the APAC region. You are consultative, proactive, and passionate about turning nuanced challenges into actionable solutions. You are comfortable solving open-ended, high-risk problems and serving as the final authority on complex APAC employment and Employer of Record (EOR) practices. You build trust easily, collaborate across teams, and advocate for customers while strategically mitigating risk for the business.

As an International Consultant, you are the subject matter expert and trusted advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments—including jurisdictional separation guidance, international benefits strategy, and global regulatory compliance in the APAC region. You own the strategic relationship for customers expanding into diverse international markets, ensuring they maximize the value of Justworks' global offerings while maintaining total compliance.

Your Success Profile

What You Will Work On

• Serve as a definitive subject matter expert for EOR services across diverse APAC markets, maintaining deep knowledge of varying regulatory environments.
• Act as the primary advisor for complex APAC compliance requirements, providing strategic recommendations on cross-border employment nuances, terminations, and local labor standards to mitigate global risk.
• Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
• Partner with Customer Success to manage high-value accounts, addressing sophisticated, territory-specific needs that require advanced jurisdictional expertise.
• Act as the final point of internal escalation for inquiries that cross into complex compliance or high-liability HR territory, such as intricate leave scenarios and country-specific benefits.
• Proactively identify EOR expansion and upsell opportunities, guiding customers through the strategic complexities of entering and scaling in new international markets.
• Drive retention and growth of existing customer base through an education-based approach. 
• Translate complex international regulations and processes into clear, actionable guidance for customers and internal partners.
• Operate independently while contributing to team knowledge and scaling best practices across the organization.
• Utilize deep global knowledge to advise customers on legally sensitive and region-specific paths forward.
• Serve as the voice of the specialized customer to ensure Justworks’ international infrastructure meets the needs of complex, multinational organizations.
• Other duties as needed based on departmental/organizational needs.

How You Will Do Your Work

As an International Consultant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment.
• Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - The innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 8+ years of experience in a customer-facing international HR role, ideally with deep expertise in APAC and the EOR space.
• Proven track record of managing strategic conversations and complex global customer HR scenarios with minimum of 2 years managing complex customer-facing issues in EOR.
• Excellent communication, problem-solving, and consultative skills, with the ability to convey complex concepts clearly.
• Knowledge of HR technology and international employment compliance across multiple regions.
• Comfortable collaborating with multiple internal stakeholders to drive customer outcomes.
• Exposure to multiple countries/regions is a plus.
• Familiarity with JIRA, Zendesk, and Notion is a plus.
• Multilingual fluency is a plus.

The base wage range for this position is targeted at ₹2,385,000–₹2,981,000 INR per year (approximately 23.9–29.8 LPA).

#LI-MM3 #LI-Remote

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. 

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. 

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report 

To apply: https://weworkremotely.com/remote-jobs/justworks-international-consultant-apac

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

Litify is transforming how legal teams operate through intelligent technology - and AI is at the heart of that evolution. We’re looking for a SR. CSM, AI who will own the success of Litify’s AI products across our customer base. This role blends hands-on technical curiosity with strategic relationship management - helping law firms adopt, implement, and scale AI use cases that drive measurable impact.

This person will get into the weeds with our customers, understand how AI fits into their day-to-day operations and surface insights that shape the future of our AI roadmap.

In this role, you will:

• Own a portfolio of AI Clients, providing ongoing support, strategic guidance, and consulting to ensure the clients’ success and satisfaction with the Litify platform.
• Drive AI Adoption & Value by participating in onboarding and leading continual enablement of LitifyAI customers, ensuring users understand how to incorporate AI into their everyday workflows.
• Identify opportunities to expand AI usage within accounts through new use cases, success stories, and data-driven recommendations.
• Develop and maintain playbooks, best practices, and success frameworks that accelerate adoption across firm types.
• Gather & surface feedback by conducting structured interviews and check-ins with firms to capture product feedback and emerging use cases.
• Partner with Product and Marketing to translate customer insights into roadmap inputs, enablement content, and customer stories.
• Track and communicate recurring themes from customer feedback to influence prioritization and strategy.
• Act as a Cross-Functional Stakeholder working closely with Product, Engineering, Sales, Marketing, and LSAP to ensure customers receive a consistent and high-impact AI experience.
• Represent the voice of the customer in AI-related discussions from feature prioritization to enablement strategy.
• Participate in customer-facing forums, advisory boards, and internal education initiatives to promote AI adoption.

You have:

• Strong technical aptitude and AI curiosity, with the ability to understand, explain, and apply AI concepts (e.g., generative AI, prompt-based workflows, automation) in practical, business-facing ways.
• Experience driving adoption of complex or emerging technology, ideally AI-powered or data-driven products, by translating features into clear value for end users.
• Proven ability to design solutions and best practices by gathering requirements, synthesizing feedback, and tailoring recommendations to different customer workflows and maturity levels.
• Consultative customer success experience, with a track record of building trusted relationships, driving measurable outcomes, and influencing renewals and expansion through value realization.
• 5 years of Customer Success experience in a SaaS environment, preferably supporting mid-market or scaled customer segments.
• Comfort working cross-functionally with Product, Engineering, Sales, and Marketing to influence roadmap decisions, enablement strategies, and go-to-market efforts.
• Strong analytical and storytelling skills, able to use data, usage insights, and customer anecdotes to articulate impact and inform decision-making.
• Excellent written and verbal communication skills, including experience presenting complex or technical topics to both technical and non-technical stakeholders.
• Experience enabling and training users, with an interest in educating customers on new technology and helping them evolve their workflows over time.

Disclosure:

This job is fully remote, with the exception of employees living in New York City and New Jersey. Our NYC/NJ employees adhere to our hybrid schedule, which requires working in our Manhattan office 6 days a month.

The estimated compensation range for this role is $100k - 120k base salary. You will also be offered a bonus opportunity and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

Litify is transforming how legal teams operate through intelligent technology - and AI is at the heart of that evolution. We’re looking for a SR. CSM, AI who will own the success of Litify’s AI products across our customer base. This role blends hands-on technical curiosity with strategic relationship management - helping law firms adopt, implement, and scale AI use cases that drive measurable impact.

This person will get into the weeds with our customers, understand how AI fits into their day-to-day operations and surface insights that shape the future of our AI roadmap.

In this role, you will:

• Own a portfolio of AI Clients, providing ongoing support, strategic guidance, and consulting to ensure the clients’ success and satisfaction with the Litify platform.
• Drive AI Adoption & Value by participating in onboarding and leading continual enablement of LitifyAI customers, ensuring users understand how to incorporate AI into their everyday workflows.
• Identify opportunities to expand AI usage within accounts through new use cases, success stories, and data-driven recommendations.
• Develop and maintain playbooks, best practices, and success frameworks that accelerate adoption across firm types.
• Gather & surface feedback by conducting structured interviews and check-ins with firms to capture product feedback and emerging use cases.
• Partner with Product and Marketing to translate customer insights into roadmap inputs, enablement content, and customer stories.
• Track and communicate recurring themes from customer feedback to influence prioritization and strategy.
• Act as a Cross-Functional Stakeholder working closely with Product, Engineering, Sales, Marketing, and LSAP to ensure customers receive a consistent and high-impact AI experience.
• Represent the voice of the customer in AI-related discussions from feature prioritization to enablement strategy.
• Participate in customer-facing forums, advisory boards, and internal education initiatives to promote AI adoption.

You have:

• Strong technical aptitude and AI curiosity, with the ability to understand, explain, and apply AI concepts (e.g., generative AI, prompt-based workflows, automation) in practical, business-facing ways.
• Experience driving adoption of complex or emerging technology, ideally AI-powered or data-driven products, by translating features into clear value for end users.
• Proven ability to design solutions and best practices by gathering requirements, synthesizing feedback, and tailoring recommendations to different customer workflows and maturity levels.
• Consultative customer success experience, with a track record of building trusted relationships, driving measurable outcomes, and influencing renewals and expansion through value realization.
• 5 years of Customer Success experience in a SaaS environment, preferably supporting mid-market or scaled customer segments.
• Comfort working cross-functionally with Product, Engineering, Sales, and Marketing to influence roadmap decisions, enablement strategies, and go-to-market efforts.
• Strong analytical and storytelling skills, able to use data, usage insights, and customer anecdotes to articulate impact and inform decision-making.
• Excellent written and verbal communication skills, including experience presenting complex or technical topics to both technical and non-technical stakeholders.
• Experience enabling and training users, with an interest in educating customers on new technology and helping them evolve their workflows over time.

Disclosure:

This job is fully remote, with the exception of employees living in New York City and New Jersey. Our NYC/NJ employees adhere to our hybrid schedule, which requires working in our Manhattan office 6 days a month.

The estimated compensation range for this role is $100k - 120k base salary. You will also be offered a bonus opportunity and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

The Basics:

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium’s customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer’s success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

What You’ll Do:

• Work closely with our customers to;
  • Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
  • Identify opportunities for our customers to get greater value from the Tanium platform
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities
  • Contribute to and track activity, after action, root cause and daily status reports
  • Document best practices and Play Book entries
  • Work closely with CSMs on improving Tanium operational status within key accounts
  • Provide technical direction to customer IT support staff

We’re Looking For:

Security Clearance: minimum Secret but Top Secret or DV preferred

Education: BA/BS or equivalent experience required

Experience:

• 5+ years of experience in IT/Consulting
• 5+ years of experience in Systems Administration/Engineering
• Experience working with public sector customers
• Ability to speak German and English
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
  • Endpoint Security
  • Endpoint Support/Troubleshooting
  • Incident response
  • Systems Management
  • Systems Administration
  • Software Engineering
  • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others
• Hands-on Tanium experience will be a major plus

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

Supermetrics is looking for a Senior Customer Success Manager to join our team in the US!

In this position, you will be responsible for overseeing the North American market while collaborating with Account Executives throughout the US to expand our business. You will play an integral part of our customer success organization, which comprises teams across North America, EMEA & JAPAC. As a Customer Success Manager, your primary focus will be on managing a diverse client portfolio to ensure customer needs are met and problems solved.You will work closely with clients to understand their objectives and address their challenges effectively.

Please not the role is fully remote and we will only consider candidates in the following states NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, VT

Responsibilities:

• Manage a portfolio of clients, ranging from 40 to 60 customers, depending on location.
• Oversee the entire customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy.
• Collaborate closely with both local and global Supermetrics teams, including Sales, Product, Support, Professional Services, and Solutions Engineering, to deliver tailored solutions and consultations to meet customer needs.
• Continuously enhance your knowledge of the Supermetrics product suite and industry trends to provide valuable insights during customer interactions.
• Encourage a collaborative atmosphere by offering assistance to colleagues and working towards shared objectives.
• Understand clients’ business goals, challenges, and objectives to provide tailored solutions and recommendations.
• Anticipate and mitigate churn risks by identifying at-risk accounts and implementing proactive retention strategies.
• Serve as a customer advocate internally, representing clients’ interests and feedback to inform product enhancements and roadmap decisions.

Requirements:

• Minimum of 3 years of relevant experience in customer success or similar customer-centric roles.
• Experience in SaaS, agency, or Martech industries.
• The ability to effectively engage and communicate with everyone, from analysts to senior leaders, is essential.
• Proficient in commercial dealings and negotiation, along with solid organizational abilities and the skill to keep track of numerous tasks effectively.
• A capable method for overcoming difficulties, emphasizing the identification of resources and timely issue resolution.
• Effective communication skills internally and externally to nurture customer relationships.
• Humble attitude and openness to learning and growth, aligning with our focus on individual and team development.
• Demonstrated proficiency in developing and growing client relationships with a focus on expansion, upselling, and renewals
• Proficiency in English, as it is the primary language used for internal communication and customer interactions.

Benefits we offer…

• 100% paid health care premiums for you and the WHOLE family with $0 deductible options
• Flexible remote policy
• $520 one time WFH stipend
• $80 monthly wifi allowance
• Various external trainings to support your career development
• A comprehensive benefits package that includes equity options
• High-quality work equipment

Pay Transparency Statement: The base salary range for this role is $80,000 to $100,000 USD annually + bonus.  On-target earnings (OTE) for this role is $100,000 to $125,000 annually. These figures reflect the compensation offered for remote U.S.based candidates. In addition to compensation, we offer a comprehensive benefits package, including fully paid medical/dental/vision benefits, generous PTO, 401k with matching, options, tech package, home office and wifi stipend.

Supermetrics is committed to fair and equitable compensation practices. We regularly review pay data to ensure internal equity, market alignment, and full transparency in how we reward performance.

#LI-REMOTE

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

Get to know ourSales team at supermetrics.com/careers/sales. // Get to know ourEngineering team at supermetrics.com/careers/engineering

Join us on our mission to make data a marketing superpower

Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.

We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!

We’re a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.

Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.

We’re hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

It all started with a Google t-shirt… Read the rest of our growth story at supermetrics.com/about.

Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members.

Supermetrics is looking for a Senior Customer Success Manager to join our team in the US!

In this position, you will be responsible for overseeing the North American market while collaborating with Account Executives throughout the US to expand our business. You will play an integral part of our customer success organization, which comprises teams across North America, EMEA & JAPAC. As a Customer Success Manager, your primary focus will be on managing a diverse client portfolio to ensure customer needs are met and problems solved.You will work closely with clients to understand their objectives and address their challenges effectively.

Please not the role is fully remote and we will only consider candidates in the following states NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, VT

Responsibilities:

• Manage a portfolio of clients, ranging from 40 to 60 customers, depending on location.
• Oversee the entire customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy.
• Collaborate closely with both local and global Supermetrics teams, including Sales, Product, Support, Professional Services, and Solutions Engineering, to deliver tailored solutions and consultations to meet customer needs.
• Continuously enhance your knowledge of the Supermetrics product suite and industry trends to provide valuable insights during customer interactions.
• Encourage a collaborative atmosphere by offering assistance to colleagues and working towards shared objectives.
• Understand clients’ business goals, challenges, and objectives to provide tailored solutions and recommendations.
• Anticipate and mitigate churn risks by identifying at-risk accounts and implementing proactive retention strategies.
• Serve as a customer advocate internally, representing clients’ interests and feedback to inform product enhancements and roadmap decisions.

Requirements:

• Minimum of 3 years of relevant experience in customer success or similar customer-centric roles.
• Experience in SaaS, agency, or Martech industries.
• The ability to effectively engage and communicate with everyone, from analysts to senior leaders, is essential.
• Proficient in commercial dealings and negotiation, along with solid organizational abilities and the skill to keep track of numerous tasks effectively.
• A capable method for overcoming difficulties, emphasizing the identification of resources and timely issue resolution.
• Effective communication skills internally and externally to nurture customer relationships.
• Humble attitude and openness to learning and growth, aligning with our focus on individual and team development.
• Demonstrated proficiency in developing and growing client relationships with a focus on expansion, upselling, and renewals
• Proficiency in English, as it is the primary language used for internal communication and customer interactions.

Benefits we offer…

• 100% paid health care premiums for you and the WHOLE family with $0 deductible options
• Flexible remote policy
• $520 one time WFH stipend
• $80 monthly wifi allowance
• Various external trainings to support your career development
• A comprehensive benefits package that includes equity options
• High-quality work equipment

Pay Transparency Statement: The base salary range for this role is $80,000 to $100,000 USD annually + bonus.  On-target earnings (OTE) for this role is $100,000 to $125,000 annually. These figures reflect the compensation offered for remote U.S.based candidates. In addition to compensation, we offer a comprehensive benefits package, including fully paid medical/dental/vision benefits, generous PTO, 401k with matching, options, tech package, home office and wifi stipend.

Supermetrics is committed to fair and equitable compensation practices. We regularly review pay data to ensure internal equity, market alignment, and full transparency in how we reward performance.

#LI-REMOTE

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

Get to know ourSales team at supermetrics.com/careers/sales. // Get to know ourEngineering team at supermetrics.com/careers/engineering

Join us on our mission to make data a marketing superpower

Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.

We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!

We’re a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.

Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.

We’re hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

It all started with a Google t-shirt… Read the rest of our growth story at supermetrics.com/about.

Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members.