Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

What you’ll do:

• Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.  This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
• Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
• Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
• Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

What we’re looking for:

• 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
• This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy.  This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.
• An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.
• Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
• Driven, high emotional intelligence, and strong priority management skills

Strongly Preferred:

• Previous early-stage startup experience
• Passion for technology & cybersecurity
• Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

Senior Customer Success Manager (Singapore) - AdTech Experience Required

Employment Type: Full-Time

Location: Remote, Singapore

Level: Mid to Senior

About the Role

We are looking for dynamic, data-driven and charismatic candidates to join our Customer Success team here in Singapore, with focus on building and growing our portfolio in EMEA. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.

What will you do?

• Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies and publishers
• Maintain awareness of client needs and opportunities for expansion
• Understand competitive landscape, new industry developments and standards
• Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• DriveEnsure Pixalate product adoption, client satisfaction and account health
• Be recognized as a consultant or business extension to client organization

What do you need to know?

• Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
• Deep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
• Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)
• Invalid traffic (IVT) and viewability in the context of digital advertising

What skills, education and experience should you possess?

• BA/BS degree in technical, business or other related field (or equivalent experience)
• Minimum 3 years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
• Excellent time management and organizational skills
• Ability to maintain poise under stress, especially when resolving time-sensitive issues
• Understanding of ad-tech ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)
• Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
• Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
• Data-driven, analytical and process-oriented
• Excellent written and verbal communication / presentation skills
• Self-starter capable of thriving in a startup environment
• Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
• English & Chinese / Japanese speaking a requirement

What will you oversee?

• Onboarding
• Training
• Customer Support
• Business Reviews and Reporting
• Subscription Renewals / Cross-sells / Up-sells
• Account health assessments
• Advocacy

Would you like working at Pixalate?

• Everyone’s a data addict and an analytical thinker
• Titles don’t mean much; you attain respect by producing results
• We appreciate small, highly-productive teams
• Slack is a way of life; short emails are encouraged
• We hold a fearless attitude in high esteem
• We worship bold ideas
• Chess players do well
• We revere collaboration, collaboration, collaboration!

Benefits We focus on doing things differently and challenge each other to be the best we can be.

• Monthly internet reimbursement
• Casual, remote work environment
• Hybrid, flexible hours
• Opportunity for advancement
• Fun annual team events
• Being part of a high-performing team that wants to win and have fun doing it
• Extremely competitive compensation

We’re particularly interested in candidates who can demonstrate both theoretical depth and practical implementation skills. Show us how your research can transform the landscape of online trust and safety.

Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. We’re seeking a PhD-level AI Engineer to lead cutting-edge research in agentic AI systems, multimodal analysis, and advanced reasoning architectures that will directly impact millions of users worldwide.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

• Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
• Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
• Washington Post: Your kids’ apps are spying on them
• Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
• ABC7 News: The State of Children’s Privacy Online
• NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore.

Pixalate is an equal opportunity employer committed to building a diverse team. We particularly encourage applications from underrepresented groups in AI research.

#LI-MW1

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Staff Escalation Manager 4

About the job

This position is needed to support the Escalations Management team, under the Escalations & Engagement org within Twilio’s Support organization. This team ensures our customers get the most critical help they need from us at a meaningful time. The ideal Escalation Manager is an inventive and hardworking technical specialist with a positive outlook and strong desire to help customers succeed. This candidate must be equally adept at collaborating closely with internal teams to tackle complex technical issues for customers, along with handling technical, executive-level customer communications.

This position is needed to help the Support Escalations team within Twilio Support Ops to ensure our customers get the most needed help at the most important time. We believe that when a critical escalation is handled appropriately, it instills trust and strengthens our relationship with our customers.

Responsibilities

In this role, you’ll:

• Leadership: Be the change agent, go-to person, subject matter expert for the team
• Coaching & Mentoring: Mentor or coach or train other team members on Performance, Soft Skills, Queue Management, Case / Incident Management best practices
• Onboarding: Manage onboarding & training of new team members. Creating & delivering structured training sessions
• Team Improvement: Identify training / process improvement opportunities. Create & implement trainings / solutions / process improvements accordingly. Identifies and recommends opportunities for improvement in channel engagement
• Team Engagement: Communicate openly and effectively with their team. Share updates and timely disseminate information
• Queue /Escalation / Incident /Case Management: Help advise on sensitive SDM Escalations, identify trends and blockers.
• Post-Mortem Review: Review technical post-mortems and incident reports to translate complex root causes into clear, executive-ready narratives.
• Reporting: Ensure all leadership-facing documentation clearly outlines the business impact, timeline, and remediation steps.
• Project Lead: Works with Escalation Leadership and cross-functional project managers on OKR and project deliverables. Identify pain points and propose solutions (through projects/process improvements). Drive technical projects to bring improvements on the team.
• Talent Acquisition: Assist in scaling the talent pipeline by conducting interviews and participating in calibrations

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years in a client-facing technical support role, supporting customers and internal teams and partners.
• Experience using industry tools (Tableau, Excel, Jira, Zendesk etc.) to search databases, create custom queries, and generate reports
• Consistently exceeds all KPIs for IC performance (TTS, SLA, Backlog management)
• Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
• Proven track record of empowering team members through individual coaching, group training, documentation, project management, and process improvement.
• Advanced time management skills and the ability to work well under pressure and de-escalate tense customer situations in a live environment.

Desired:

• 2+ Years of Experience as TSE4 in Twilio Support
• Experience working in a follow-the-sun support model with remote and global teams.
• Experience in implementing Agile methodologies and continuous improvement initiatives.
• Experience managing multiple projects and initiatives to success.
• Excellent communicator and facilitator.

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320.00 - $132,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560.00 - $140,700.00
• Based in the San Francisco Bay area, California: $125,040.00 - $156,300.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until October 15th, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Blueberry’s Mission:

Our mission is to turn every family’s living room into their own personal pediatric urgent care. We combine home exam kits, concierge-like access, and AI-enabled Pediatricians to provide affordable and near-instant clinic-level care, 24⁄7. We believe every child deserves access to top-quality healthcare.

We’ve proven that by drastically improving access and turning healthcare into a consumer-grade experience, we drive better health outcomes for children and families while dramatically reducing medical costs for parents and health plans (up to 50% reduction in ED costs).

We are a mission and values driven company. You can learn more about our values HERE. 🫐 💙

Note: Beware of Scammers. Blueberry will NEVER ask you to download software/apps or request sensitive personal information like bank accounts or social security numbers. If you received an email requesting this information it is likely a scam. We are only accepting candidates through our job board.

The Opportunity:

At Blueberry, our doctors and patients are at the center of everything we do. We’re looking for a Customer Support Representative who can deliver a reliable, high-quality experience across phone, email, and chat while working in a fast-paced, remote environment.

Who You Are:

• You are a team player. You acknowledge that we win as a team and are willing to step in and help, even if it’s inconvenient!

• You are an optimist. You demonstrate a positive attitude and see challenges as opportunities to learn and grow

• You are flexible and are willing to adapt to adjustments to shift schedules

• You are organized in the way you manage your workload in order to deliver meaningful results

• You are willing to work nights and weekends

• You are a strong communicator both verbally and in writing

• You are a self-starter. You understand that working remotely is a privilege and you are committed to making high contributions to the team

• You are coachable. You are open to being coached by all members of the team, not just leadership

What You’ll Own:

• Support patients and doctors across phone, email, and chat channels

• Resolve questions efficiently while ensuring a clear, professional experience

• Follow established workflows and processes to ensure consistency and accuracy

• Document interactions clearly to support follow-up, collaboration, and continuity of care

• Use sound judgment to resolve issues independently and escalate when appropriate

• Maintain strong awareness of SLAs and prioritize work accordingly

Experience You’ll Need:

• Prior customer support experience (phone, email, or chat)

• Experience working in remote or structured support environments is a plus

• Strong written and verbal communication skills

• Ability to stay organized and manage multiple conversations at once

• Consistent reliability, including punctuality and ownership of scheduled shifts

• Attention to detail in documentation and task execution

• Comfort working in a structured environment with defined processes

• Adaptability in a fast-changing environment

Why join Blueberry?

• 100% remote role

• Structured scheduling with consistent evening and weekend coverage (including alternating weekends)

• Mission-driven company focused on improving healthcare access

*Expected hourly wage: $21 - 23 / hr depending on experience & location

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

WHO WE ARE

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.seagullsoftware.com.

We’re a growing, profitable, mid-size business with over a 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.

LOCATION / WORK HOURS

This is a 3-month contract position working remotely in LATAM for a US company. Shift hours are from 8:00 AM - 4:30 PM BRT. Some infrequent, on-call weekend work may be required.

JOB SUMMARY

You are a self-motivated, customer support professional with strong computer aptitude. You are dedicated to providing outstanding bilingual customer service and eager to learn new technical skills to make a real difference in a growing, international company. You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES

As a direct contractor on our collaborative Technical Support Team, you will be the first line of communication in English and either Spanish or Portuguese with our external customers, providing technical assistance on Seagull Software on-prem and SaaS solutions and printer drivers. We consider our technical support to be a vital part of the products we sell and want it to be the best.

 You will:

• Be the first point of contact with external customers over email, chat, and phone.
• Provide support to customers in English and either Spanish or Portuguese by identifying, troubleshooting, and resolving technical issues relating to our enterprise software and third-party applications.
• Escalate issues to higher support tiers, as needed.
• Research and answer miscellaneous questions about software capabilities from resellers and end users.
• Identify and record details about support tickets and contribute to the documentation and the Knowledge Base.
• Play a vital role in suggesting improvements to our product.
• Work closely with other departments, including Engineering, IT, QA and Sales.
• Take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
• Above all, provide a World-Class customer experience.

REQUIRED EXPERIENCE, SKILLS & ABILITIES

• PLEASE SUBMIT YOUR RESUME IN ENGLISH.
• 2+ years’ prior experience as a technical support representative, demonstrating excellent customer service and troubleshooting skills.
• Fluent in English and either Spanish or Portuguese.
• Strong knowledge of Windows operating systems.
• Technical aptitude, with the ability to quickly learn and work with new software.
• Strong written and verbal communication skills, with the ability to speak and write clearly and communicate effectively in English.
• Problem-solving ability and active listening skills.
• Ability to successfully collaborate with different teams, as well as being self-motivated to work individually.
• Some shifts may require weekend work.

EDUCATION

• Computer Science Degree or Technology Certification or equivalent experience.
• Completion of CompTIA A+ certification preferred.

TERMS OF CONTRACT

• This is a direct contractor position and therefore not eligible for benefits.
• Prior to the start of your contract, you must provide documentation proving authorization to work as an independent contractor (self-employed) as well as a Police Clearance Certificate.
• You will be paid in USD on a monthly basis through a payroll platform.

OUR CULTURE

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.

Overview: A Support Specialist is intended to keep customers and partners happy and paying by providing them with exceptional support and service, driving adoption by helping customers realize value and achieve outcomes using our solutions.

A Support Specialist’s primary goal is to ensure customers have their product questions answered and technical issues addressed in a timely manner, working to provide solutions for their continued, long-term success as customers. We quantify a customer’s success by the ongoing renewal of their Products. Therefore, the Support Specialist’s efforts contribute to the overall happiness of the customer which leads to renewal and achieving recurring revenue goals at TopCo (SiteDocs, GoCanvas and Device Magic products).

Qualifications

Education

• BA/BS degree (or equivalent) is preferred.

Experience

• Proven customer support experience (or other relevant experience)
• Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence
• Experience using iPads, tablets, smartphones, and device applications is a must
• An aptitude for problem solving
• Proficiency in using (or the ability to quickly learn) software programs

Skills

• You are an articulate and concise communicator
• You care about people - their feelings, motivators, and unique situations - and creatively seek to find ways to go “over and above” the bare minimum to make their lives easier and bring delight
• You work with speed and accuracy
• You are enthusiastic and optimistic and know how to turn lemons into lemonade!
• You are detail-oriented and can follow-through with processes and steps to completion
• You work effectively within a team and independently
• You enjoy teaching others new concepts
• You ask clear and concise questions to get to the root of the customer’s issue or concern and can effectively solve a problem while identifying and uncovering additional needs
• You are able to listen to an upset customer, not get emotional yourself, and turn the event into a relationship building experience
• You don’t mind having your day interrupted with phone calls from customers or conversations with teammates
• You are a great on-the-spot problem-solver but are humble enough to admit when you don’t know the answer, but will find out
• You are comfortable using technology

Personal Characteristics

Authentic Relationships

• You are patient, kind, and honest with others, no matter what the situation may be
• You follow through on promises
• You believe that all people have intrinsic worth and dignity and strive to treat others accordingly, toward the goal of genuine relationships. When there is relational breakdown, you seek reconciliation
• You strive to use words to build others up and not tear them down

Interdependence

• You value clear communication and you don’t expect people to read your mind
• You value interdependence and believe the greatest measure of success is achieved through everyone’s contribution
• You believe you can’t win on your own but rather you need the entire team to win. Because of this, you invest in the overall team’s success

Continuous Learning

• You thrive in a fast-paced environment and easily adapt to new ways of doing things
• You are an eager learner and are willing to try new things. This also means you are willing to fail, and that you learn from your mistakes so you don’t repeat it over and over again

Data-Driven Strategies

• You have a love for efficiency and when others accept status quo, you look for ways to make things even better
• You understand the value of measuring outcomes and making data-driven decisions

Duties

Customer Happiness

• Responds to, manages, and resolves Zendesk support tickets and emails
• Responds to, manages, and resolves phone calls that come through the support line and any other incoming or outgoing calls related to providing customer support
• Teaches customers how to use TopCo Products (SiteDocs, GoCanvas & Device Magic) and how to achieve ongoing success
• Addresses and finds solutions for customer product issues
• Collects product feedback from customers and documents in Trello
• Tracks activities and conversations with precision and efficiency in CRM
• Provides assistance and support to other members of the CE Team, when needed
• Provides timely and successful delivery of solutions according to customer needs
• Form building and ensuring form building due dates are met

General

• Provides suggestions on potential ways to improve the Help Centre, Walk-Through Guides, processes, procedures, checklists, and other documentation
• Executes on special projects given by Leadership
• Contributes to a culture of team building and continuous improvement
• Attends regular meetings and other meetings as requested
• Assists the Sr. Support Specialist Team as necessary

Senior Customer Success Manager (Singapore) - AdTech Experience Required

Employment Type: Full-Time

Location: Remote, Singapore

Level: Mid to Senior

About the Role

We are looking for dynamic, data-driven and charismatic candidates to join our Customer Success team here in Singapore, with focus on building and growing our portfolio in EMEA. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.

What will you do?

• Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies and publishers
• Maintain awareness of client needs and opportunities for expansion
• Understand competitive landscape, new industry developments and standards
• Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• DriveEnsure Pixalate product adoption, client satisfaction and account health
• Be recognized as a consultant or business extension to client organization

What do you need to know?

• Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
• Deep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
• Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)
• Invalid traffic (IVT) and viewability in the context of digital advertising

What skills, education and experience should you possess?

• BA/BS degree in technical, business or other related field (or equivalent experience)
• Minimum 3 years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
• Excellent time management and organizational skills
• Ability to maintain poise under stress, especially when resolving time-sensitive issues
• Understanding of ad-tech ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)
• Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
• Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
• Data-driven, analytical and process-oriented
• Excellent written and verbal communication / presentation skills
• Self-starter capable of thriving in a startup environment
• Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
• English & Chinese / Japanese speaking a requirement

What will you oversee?

• Onboarding
• Training
• Customer Support
• Business Reviews and Reporting
• Subscription Renewals / Cross-sells / Up-sells
• Account health assessments
• Advocacy

Would you like working at Pixalate?

• Everyone’s a data addict and an analytical thinker
• Titles don’t mean much; you attain respect by producing results
• We appreciate small, highly-productive teams
• Slack is a way of life; short emails are encouraged
• We hold a fearless attitude in high esteem
• We worship bold ideas
• Chess players do well
• We revere collaboration, collaboration, collaboration!

Benefits We focus on doing things differently and challenge each other to be the best we can be.

• Monthly internet reimbursement
• Casual, remote work environment
• Hybrid, flexible hours
• Opportunity for advancement
• Fun annual team events
• Being part of a high-performing team that wants to win and have fun doing it
• Extremely competitive compensation

We’re particularly interested in candidates who can demonstrate both theoretical depth and practical implementation skills. Show us how your research can transform the landscape of online trust and safety.

Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. We’re seeking a PhD-level AI Engineer to lead cutting-edge research in agentic AI systems, multimodal analysis, and advanced reasoning architectures that will directly impact millions of users worldwide.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

• Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
• Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
• Washington Post: Your kids’ apps are spying on them
• Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
• ABC7 News: The State of Children’s Privacy Online
• NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore.

Pixalate is an equal opportunity employer committed to building a diverse team. We particularly encourage applications from underrepresented groups in AI research.

#LI-MW1

About Kitsch

Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional — and that starts with how we treat our customers.

The Role

We’re looking for a Customer Service Social Media Representative to join our Customer Experience Team. You’ll be the friendly voice behind our social channels — answering comments and messages on Facebook, Instagram, TikTok, and more. You’ll help customers find the right products and solve real problems, fast.

Location: Remote (Philippines)

What You’ll Do

• Respond to customer messages and comments on Facebook, Instagram, TikTok, and other social channels.
• Solve customer issues like shipping delays, product defects, missing packages, and payment problems.
• Recommend products based on what each customer actually needs.
• Escalate tricky issues to the right team and follow up until they’re resolved.
• Team up with other social media and customer service reps to get customers the help they need.
• Learn our products, promotions, and policies inside and out.
• In your application, tell us what social media community management tools you’ve used. If you haven’t used a specific tool, tell us which platforms you’ve worked on and what you did there.

What You Bring

• 2-3 years of experience in social media community management.
• 2-3 years of experience in customer service.
• A track record of solving complex customer issues.
• Experience with social media management tools (like Emplifi, Agorapulse, or Hootsuite).
• Experience with customer service software and tools.
• A high school diploma or equivalent (a college degree is a plus).
• Background in beauty or retail is a plus.
• Experience with Shopify or connected apps is a plus.
• Empathy, strong communication skills, and a knack for problem-solving.

Full-time, remote (Philippines)

The Role, Enterprise Implementation Specialist

- this role is based for applicants located in Canada

SiteDocs, a GoCanvas company, is a leading provider of digital safety management software, trusted by thousands of teams to modernize and simplify workplace health and safety across construction, engineering, infrastructure, logistics, and beyond. We’re the highest-rated EHS platform on Gartner-owned Capterra, empowering field teams and safety leaders to replace paperwork, boost compliance, and drive real-time visibility where it matters most.

SiteDocs is part of the Nemetschek Group — a publicly traded European software company with a multi-billion-euro market capitalisation. The group brings together more than 15 specialised brands, including GoCanvas, Bluebeam, FirmusAI, Nevaris, AllPlan, VectorWorks, and SpaceWell, serving customers across the full AECO (Architecture, Engineering, Construction & Operations) spectrum. Together, we’re shaping a smarter, safer, and more sustainable built world.

Position Overview:

An Enterprise Implementation Specialist is intended to keep Enterprise customers happy and paying by facilitating product implementation and driving adoption by helping customers realize value early in the customer lifecycle and achieve outcomes using our solutions.

Your Most Important Initiatives:

Customer Happiness During the Implementation Phase

• Pro-actively works with assigned Enterprise customers to ensure successful product(s) adoption by following provided processes and procedures, combined with active listening to customers’ unique needs and responding accordingly.
• Works closely with the assigned Account Manager and other team members (eg. Technical Specialist) to ensure the Enterprise customer is set up for long-term success, including preparing them for potential expansion in the future.
• Is capable of providing in-person Implementation to companies, when applicable.
• As a second priority, as capacity is available, assists in implementation of non-enterprise customers.
• Facilitates training webinars, including designing, scheduling, and/or presenting.
• Responds to and manages Zendesk support tickets and emails for assigned customers.
• Responds to and manages phone calls that come through personal line or support line.
• Teaches customers how to use SiteDocs and how to achieve long-term, ongoing success.
• Addresses and finds solutions for customer product issues.
• Collects product feedback from customers and documents in Trello.
• Tracks activities and conversations with precision and efficiency in CRM.
• Provides assistance and support to other members of the Customer Success Team, when needed.
• Provides timely and successful delivery of solutions according to customer needs.
• Communicates clearly to the Support Specialist team the set-up needs of new customers and takes ultimate responsibility for the follow-through of all requests made.

Revenue Generation and Renewal

• Identifies and recommends upsells, professional services, and tier increases when applicable.
• Ensures customers have a good experience to increase potential of renewal.

General

• Provides suggestions on potential ways to improve processes, procedures, checklists, and other documentation.
• Executes on special projects given by leadership.
• Contributes to a culture of team building and continuous improvement.
• Attends regular meetings and other meetings as requested.

What You Bring:

• Proven customer support experience (or other relevant experience).
• Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence.
• Experience using iPads, tablets, smartphones, and device applications is a plus.
• An aptitude for problem-solving.
• Proficiency in using (or the ability to quickly learn) software programs.
• Expert-level knowledge and understanding of SiteDocs product support.

Why Join Us?

Join a mission-driven team focused on proactive customer success and long-term partnership. You’ll collaborate with supportive colleagues, impact business growth, and play a critical role in ensuring our customers thrive with GoCanvas & SiteDocs solutions.

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Authentic Relationships - People are never a means to an end.
• Continuous Learning - Test every assumption and never stay stagnant.
• Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
• Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

If you have any questions about your personal data privacy at SiteDocs, please visit our privacy page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you need special assistance or accommodation while seeking employment with us, please email [email protected] or call: (703) 547-8588. We are interested in every qualified candidate who is eligible to work in Canada. However, we are not able to sponsor visas.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected base salary for this position is about $75k CAD. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This role is a #LI-Remote opportunity.

WHO WE ARE

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.seagullsoftware.com.

We’re a growing, profitable, mid-size business with over a 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.

LOCATION / WORK HOURS

This is a 3-month contract position working remotely in LATAM for a US company. Shift hours are from 8:00 AM - 4:30 PM BRT. Some infrequent, on-call weekend work may be required.

JOB SUMMARY

You are a self-motivated, customer support professional with strong computer aptitude. You are dedicated to providing outstanding bilingual customer service and eager to learn new technical skills to make a real difference in a growing, international company. You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES

As a direct contractor on our collaborative Technical Support Team, you will be the first line of communication in English and either Spanish or Portuguese with our external customers, providing technical assistance on Seagull Software on-prem and SaaS solutions and printer drivers. We consider our technical support to be a vital part of the products we sell and want it to be the best.

 You will:

• Be the first point of contact with external customers over email, chat, and phone.
• Provide support to customers in English and either Spanish or Portuguese by identifying, troubleshooting, and resolving technical issues relating to our enterprise software and third-party applications.
• Escalate issues to higher support tiers, as needed.
• Research and answer miscellaneous questions about software capabilities from resellers and end users.
• Identify and record details about support tickets and contribute to the documentation and the Knowledge Base.
• Play a vital role in suggesting improvements to our product.
• Work closely with other departments, including Engineering, IT, QA and Sales.
• Take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
• Above all, provide a World-Class customer experience.

REQUIRED EXPERIENCE, SKILLS & ABILITIES

• PLEASE SUBMIT YOUR RESUME IN ENGLISH.
• 2+ years’ prior experience as a technical support representative, demonstrating excellent customer service and troubleshooting skills.
• Fluent in English and either Spanish or Portuguese.
• Strong knowledge of Windows operating systems.
• Technical aptitude, with the ability to quickly learn and work with new software.
• Strong written and verbal communication skills, with the ability to speak and write clearly and communicate effectively in English.
• Problem-solving ability and active listening skills.
• Ability to successfully collaborate with different teams, as well as being self-motivated to work individually.
• Some shifts may require weekend work.

EDUCATION

• Computer Science Degree or Technology Certification or equivalent experience.
• Completion of CompTIA A+ certification preferred.

TERMS OF CONTRACT

• This is a direct contractor position and therefore not eligible for benefits.
• Prior to the start of your contract, you must provide documentation proving authorization to work as an independent contractor (self-employed) as well as a Police Clearance Certificate.
• You will be paid in USD on a monthly basis through a payroll platform.

OUR CULTURE

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.

Vaga para Customer Success Sênior na PulsusSomos apaixonados por tecnologia e por entregar resultados para nossos clientes!

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About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we’re building the future of more equitable, community-driven healthcare.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.  We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

This is a full-time position. Your schedule will be: Thursday - Monday with your days off being Tuesday & Wednesday. WEEKEND WORK IS REQUIRED

*First 2-3 weeks of training will be M-F 9am - 5:30pm

This position primarily allows for remote work; however, you will be required to work PST hours.

Key Responsibilities

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
• Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches
• Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program
• Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
• Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
• Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
• Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process
• Provide consistent updates on funnel stages including delays and blockers
• Proficiency in all additional internal/external technology tools utilized for the position

Must-Have Qualifications:

• You are physically located in United States
  • Virtual Ops requires a quiet, HIPAA compliant and internet connected space
• 1+ year of experience working in a metric or quota-driven environment
• Dedicated to working within and improving the community you are part of
• You are results driven with a proven track record of exceeding performance indicators
• Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
• You have strong technical skills and comfort with utilizing multiple technology platforms
• A valid driver’s license and auto liability insurance

Preferred Qualifications:

• You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• You have experience with high volume outreach and engagement campaigns
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care

Because We Value You:

• Salary: $23 - $25 per hour
• Comprehensive health, vision & dental insurance
• Employer-sponsored 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc.
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Sage Intacct PPS Functional Consultant

Role Overview

Join our rapidly growing Technology Enablement practice as a trusted advisor to clients, bringing deep functional expertise in Sage Intacct to help our clients solve today’s challenges and build a strong foundation for future success. As a Sage Intacct PPS Functional Consultant based in the Philippines, you will provide post-production support and optimization for US-based clients, working collaboratively with CrossCountry’s consulting teams across time zones to deliver responsive, high-quality solutions. This is a fully remote, full-time role that places you at the heart of a globally connected, learning-focused firm – one where your contributions are valued, your growth is supported, and your voice is heard.

What You’ll Do

Deliver Post-Production Support

• Provide day-to-day functional support for US-based clients using Sage Intacct, resolving issues, processing enhancement requests, and optimizing system configurations.
• Troubleshoot functional problems across core Sage Intacct modules including General Ledger, Accounts Payable/Receivable, Billing, Procurement, Expenses, and Revenue Recognition.
• Support finance and accounting workflow improvements tied to key processes such as Procure-to-Pay, Order-to-Cash, and Month-End Close.

Collaborate with US-Based Teams

• Partner closely with US-based CrossCountry consultants and client stakeholders during overlapping business hours, ensuring timely resolution of support tickets and enhancement requests.
• Prepare clear, concise status updates and escalate issues or risks to CrossCountry project managers as appropriate.
• Participate in team meetings, client calls, and knowledge-sharing sessions, contributing strong written and verbal English communication throughout.

Drive Quality & Continuous Improvement

• Assist with data analysis, import/export formatting, testing, and documentation to support client deliverables and system integrity.
• Identify patterns in support requests and proactively recommend configurations or process changes to reduce recurring issues.
• Maintain thorough documentation of support activities, configurations, and resolutions in line with CrossCountry standards.

Embrace AI & Emerging Tools

• Leverage AI-powered tools and automation to enhance the quality, accuracy, and efficiency of your work.
• Stay current on AI developments relevant to finance and ERP systems, bringing a mindset of curiosity and responsible adoption to your day-to-day work.

What You’ll Bring

Experience

• 4-6 years of hands-on experience supporting or implementing Sage Intacct in a consulting, advisory, or client-services environment.
• Solid command of core Sage Intacct modules: General Ledger, AP/AR, Billing, Procurement, Expenses, and Revenue Recognition.
• Strong understanding of foundational accounting concepts, including Chart of Accounts, Journal Entries, Trial Balance, and Intercompany transactions.
• Demonstrated experience collaborating with remote, cross-functional teams, ideally with US-based stakeholders across multiple time zones.

Skills

• Strong spoken and written English communication skills, with the ability to translate technical issues into clear updates for clients and internal teams.
• Ability to analyze and format data for Sage Intacct imports and exports based on system requirements.
• Detail-oriented and self-motivated, with a track record of managing multiple priorities and meeting deadlines in a fast-paced environment.
• Comfort with AI tools and openness to leveraging emerging technologies to improve personal and team productivity.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field.
• Sage Intacct Implementation Specialist certification strongly preferred.
• Chartered Accountant (CA) or equivalent accounting designation is a plus.
• Experience with project coordination tools, ticketing platforms, and remote collaboration software (e.g., Jira, Salesforce, Microsoft Teams).
• Availability for partial overlap with US Eastern or Central time zones (typically mornings in Philippine Standard Time).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.